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At Axanoun Investment Services (“Company”) and group companies, we are committed to protecting your privacy and utilize technology that gives you the most powerful, safe and convenient online experience. We acknowledge the importance of protecting your personal, financial and transactional information and accept that the personal and other details that you impart to us are to be kept in strict confidence. Further, we also understand that the information provided by you should be used only in the manner which will be beneficial to you.

We consider our relationship with you as invaluable and we will always strive to respect and safeguard your right to privacy.

We recognise the importance of protecting your personal and financial information and shall take all steps to protect the information you share with us. We shall protect the personal details received from you with the same degree of care as we protect our own confidential information of a like nature, in order to prevent the unauthorised use, dissemination, or publication of this information.

We may use personally identifiable information (which includes but is not limited to, first and last name, physical address, e-mail address, phone number, birth date, and any other information that itself identifies you as a specific individual) for several general purposes, like to fulfill your requests for certain products and services, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you would like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. We may also use your information to send you promotional materials about services including special offers offered either by us or by third parties.

We may also use the information furnished by you for the purpose of providing any services to which you subscribe and to notify and/ or contact you regarding any problem with, or the expiry of such services.

Under certain circumstances, we may be required to share the information given by you with the third parties, where we feel they can contribute to add value and improve the quality of services imparted by us to you. We shall take all reasonable steps to ensure that the confidentiality of your information is maintained by imposing strict confidentiality standards on all the third parties with whom we part this information.

All information provided by you to us is only to help us provide better services to you. To ensure high quality services and high degree of value addition to our services, we may combine the information given by you on the website or through other channels.

We shall use the personal information to improve our services and to keep you updated about our new products or information that we think may be of interest to you. We shall endeavour that the information collected from you is used in the right spirit and context in which it is intended to be used.

We would ensure that we collect personal information only to the extent it is necessary to administer our services in the best possible manner and as may be required from time to time under the various rules, regulations and laws of India.

We may also have to share your personal information wherever it is so required to be disclosed under the existing laws to any of the governmental authority / statutory authority or any other regulatory bodies/ agencies.

To ensure security of access to the personal information and transaction details, the access to the secured zone of our website is restricted by the unique login ID and password which is required to be entered by you each time you want to access your account information.

You must be very careful in handling the login ID and password and you must ensure that you do not reveal it to anybody, nor do you keep it in writing. It is advisable to change your password periodically.

To enable us to serve you better, it is necessary that your personal information available with us is updated and accurate. Our website enables you to update your personal information and we request you to do so from time to time.

The website contains links to other websites. We shall not be responsible for the privacy practices or the content of such other websites.

Although, we take appropriate steps to maintain the security of personal information collected from you, but you must understand that the open nature of the internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. We assume no responsibility of whatsoever nature as to make good the losses and damages you may incur, due to privacy and/or security breach of your personal information.

What we collect
We may collect the following information:
Name and contact details
We may collect personal information directly from you, such as your name, email address, contact details, or other identifiers, when you register an account, make a purchase, or interact with certain features of the application.
Your personal information is used to provide you with access to the application's features and functionalities, personalize your experience, and communicate with you about your account or transactions. We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. You have the right to control and manage your personal information within the application. You can update your account details, manage your communication preferences, or exercise your rights under applicable data protection laws.
You can also choose to delete your account or request the deletion of certain personal information by contacting us through the provided channels or there is an option in app settings page.

Collection/Use of image data
When you grant permission, our application may access your device's camera or photo gallery to enable features that involve capturing, uploading. The images you upload or capture within our application may be used for document verification in Video KYC by the application. We do not share your image data with third parties unless required by law or necessary to provide the services you have requested.

Use of location data
We access your location to verifying your identity and granting access to the application's features and functionalities.
Security. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online

We reserve the right to change our policy at any time with or without notifying users of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party. 

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